Refund policy

This page explains how Salt & Ritual, LLC handles returns, refunds, and cancellations. Last updated: October 30, 2026. Questions? Email hello@saltandritual.co.

Returns and refunds

We want you to love what you order. Because candles and body care products are personal and consumable, we accept returns only for unused, unopened items, plus the exceptions below.

Situation	What we'll do
Unused and unopened, returned within 7 days of delivery	Refund to your original payment method, minus original shipping
Damaged, defective, or wrong item	Replacement or full refund, excluding shipping, if you contact us within 7 days of delivery with photos
Opened or used candles and body care	Not eligible for return, unless defective
Sale items, gift sets and incense	Final Sale. Not eligible for return, unless defective.

How to start a return. Email hello@saltandritual.co with your order number and the reason for your return. We will reply with instructions and a return address. Items sent back without approval may not be accepted.

Return shipping. Customers pay for return shipping unless the return is due to our error. We recommend a trackable service, since we cannot refund items that are lost in transit back to us.

Refund timing. Once we receive and inspect your return, we will email you. Approved refunds are issued within 5 to 10 business days, and your bank may take additional time to post them.

Cancellations. To change or cancel an order, email us as soon as possible. We can cancel only if the order has not yet shipped.